Last update: 11/30/2023
How we collect and use your personal information To provide the Services, we collect and have over the past 12 months collected personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights and rights of our users or other people.
What personal information we collect The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies you, refers to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you Information you provide directly to us through our Services may include:
Basic contact data, including your name, address, telephone number, email.
Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, security questions.
Purchase information, including items you view, place in cart, or add to wishlist. Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services. Certain features of the Services may require you to directly provide certain information about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we obtain from third parties Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (for example, bank account information, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services requested, to fulfill our contract with you.
We are not responsible or liable for the accuracy of any information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the following section, Third-Party Websites and Links. How we use your personal information Providing you with products and services.
We use your personal information to provide you with the Services in order to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, to exchanges or other transactions, the creation, management and maintenance of your account and to facilitate shipping, facilitate returns and exchanges and allow you to post reviews. Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.
This may include using your personal information to better tailor the Services and advertising on our Site and other websites. Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activity. If you choose to use the Services and register an account, you are responsible for the security of your login credentials. We strongly advise you not to share your username, password or other login details with anyone else. If you believe your account has been compromised, please contact us immediately. Communication with you.
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide you with effective services and to maintain our business relationship with you.
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How we disclose personal information
Such circumstances may include:
With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. We use Meta Ads, Google Ads, Google Analytics, Google Tag Manager, Microsoft Clarity, Tracking Codes, Meta and Google Custom Audience and user profiling. Our business and marketing partners will use your information in accordance with their privacy policies.
When you direct us, request or otherwise consent to our disclosing certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent. With our affiliates or within our corporate group, in our legitimate interests to run a successful business.
In connection with a corporate transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or other people.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:
Identifiers such as basic contact information and some order and account information Commercial information such as order information, purchase information, and customer support information Internet or other similar network activity, such as Usage Data Recipient categories : Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, customer support partners and data analytics providers) Business and marketing partners Affiliates
We do not use or disclose sensitive personal information for purposes of inferring characteristics about you.
Over the past 12 months, we have "sold" and "shared" (as defined by applicable law) personal information for advertising and marketing purposes, as follows.
Category of Personal Information
Identifiers such as basic contact details and certain order and account information Commercial information such as records of purchased products or services and purchase information Internet or other similar network activity, such as usage data
All contact information provided via form Categories of Recipients Business and marketing partners User Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to post user-generated content to any public area of the Services, that content will be public and accessible by anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure.
We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use or misuse of any information you disclose to or receive from third parties.
Third Party Websites and Links
Our site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limitation as to their use by us or by third parties. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or their owners or operators, except as stated on the Services.
Security and Storage of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Additionally, information you send to us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may only apply in certain circumstances and, in certain cases, we may deny your request as permitted by law.
Right of Access/Knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information. Right to Erasure. You may have the right to request that we delete personal information we hold about you.
Right to Correction. You may have the right to request that we correct inaccurate personal information that we hold about you.
Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Object to Selling or Sharing or Targeted Advertising. You may have the right to ask us not to “sell” or “share” your personal information or to opt-out of having your personal information processed for purposes considered “targeted advertising,” as defined under applicable privacy laws.
Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this request as a request to opt-out of "sales" or "sharing" information for the device and browser you use to visit the site.
If you wish to exercise your rights you can contact us at email@example.com